1. Introduction & Acceptance of Terms

Welcome to Yatra Service (operating under the business name Yatra Service Mobility & Travel). By accessing or using our website, requesting a quote, or making a booking for Tour Packages, Bike Rentals, Car Rental & Taxi Services, or Hotel Booking Assistance, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use our website or services.

2. Platform Nature & Aggregator Disclosure

• Aggregator Operating Model: Yatra Service acts primarily as a digital aggregator platform connecting customers with verified local travel partners, vehicle owners, fleet operators, and hotel management.
• Services Offered Under Yatra Service Branding: Where services (such as tour packages or rentals) are listed and fulfilled directly under the Yatra Service brand name, execution is handled through vetted local vendors and partner fleets.
• Operational Commitment: Yatra Service takes full responsibility for coordinating, managing, and facilitating the booking in a smooth and professional manner to ensure a high-quality customer experience. However, the physical execution, vehicle mechanics, and route driving remain governed by the respective vendor/driver.

3. Booking & Payment Policy (Manual Advance Payment Flow)

• Booking Request & Advance Payment Requirement: Submitting a booking request on the website or via phone does not automatically guarantee a confirmed booking.
• Strict Confirmation Rule: A booking is considered 100% Confirmed ONLY AFTER the required advance payment is made via manual QR code transfer or designated payment channel, and the payment screenshot is received and verified by our support team, followed by the issuance of an official Booking Invoice / Confirmation Voucher.
• Payment Modes: We accept manual UPI transfers (QR Code),  and Cash on Delivery (COD) for balance amounts as indicated on the invoice.
• Emergency Adjustments & Unforeseen Cancellations:

- In rare cases of emergency, vehicle breakdown, natural calamities, or unforeseen availability issues, Yatra Service reserves the right to offer a suitable alternate vehicle or service option.
- If an acceptable alternate option cannot be arranged or if the booking is cancelled from our end/vendor's end due to unavoidable reasons, the customer will receive a 100% Full Refund of the advance amount paid.

4. Vehicle Rentals (Bike & Car) - Customer Responsibilities

• Verification Documents: Customers must present a valid, original Driving License (DL) and a valid government-issued Identity Proof (Aadhaar Card / Passport) at the time of vehicle pickup.
• Safe Driving & Legal Compliance: Vehicles must be driven responsibly within legal speed limits. Racing, stunt driving, off-roading, driving under the influence of alcohol/drugs, or sub-leasing/transferring the vehicle to unauthorized third parties is strictly prohibited.
• Traffic Violations & Fines: Any traffic challans, parking fines, or legal penalties incurred during the rental duration are the exclusive responsibility of the customer and must be paid immediately.
• Vehicle Return Condition: Vehicles must be returned on time in the same mechanical condition and fuel level as provided at the start of the rental period. Late returns without prior approval will incur late fees as specified in the booking voucher.

5. Vehicle Damage, Accidents & Limitation of Liability (ZERO Liability Waiver)

• Damage & Theft Responsibility: The customer is fully responsible for any physical damage, scratch, dent, tire puncture, mechanical abuse, or theft occurring to the rented vehicle during the rental period. Repair costs, replacement costs, and operational loss (idle days) will be assessed and collected directly from the customer.
• Accidents, Injuries & Fatalities: Yatra Service acts strictly as a facilitator and aggregator platform. Yatra Service, its owners, operators, and employees hold ZERO LEGAL, CIVIL, AND FINANCIAL LIABILITY for any road accidents, physical injuries, vehicle loss, property damage, or fatalities occurring during a trip, rental duration, or hotel stay.

All civil, legal, and criminal liabilities rest entirely with the driver/customer involved and the assigned third-party Service Provider / Vendor.

• Third-Party Liability & Legal Indemnification: Any third-party property damage, public injury, or third-party legal claims resulting from the customer's use of the vehicle are the sole responsibility of the customer and vendor. The customer and vendor agree to indemnify and hold harmless Yatra Service from any legal claims, police proceedings, court notices, or financial losses (including legal/lawyer fees) incurred if Yatra Service is named in any legal action arising from their rental or trip.
• Illegal Acts & Alcohol Exclusion: Accidents or damages resulting from driving under the influence of alcohol/drugs, stunt driving, over-speeding, or driving without a valid license will automatically forfeit any insurance coverage, making the customer 100% personally liable for all damages and legal consequences.
• Insurance Claims: Standard third-party insurance claims (if applicable) are governed strictly by the insurance policy terms of the respective vehicle owner/vendor. Yatra Service is not responsible for insurance rejections or claim delays.

6. Cancellation & Refund Policy

All cancellations and refund requests are governed by the specific service timelines outlined below. Please note that all cancellation charges are calculated based on the advance payment made at the time of booking.
Universal 100% Refund Rule (Applicable Across All Services):
If a booking is cancelled from our end (Yatra Service or assigned Vendor) due to vehicle breakdown, emergency, or non-availability, the customer will receive a 100% Full Refund of the advance payment without any deductions.
Service-Wise Cancellation Breakdowns (Customer Initiated):

1. Bike Rental (Self-Drive)

• 3 Days (72 Hours) or More Prior to Pickup: 90% Refund of the advance payment (10% Cancellation Charge).
• 1 Day (24 to 72 Hours) Prior to Pickup: 50% Refund of the advance payment (50% Cancellation Charge).
• Same Day (Less than 24 Hours) / No-Show: Strictly No Refund.

2. Taxi Service / Cab Hire

• 3 Days (72 Hours) or More Prior to Trip: 90% Refund of the advance payment.
• 1 Day (24 to 72 Hours) Prior to Trip: 50% Refund of the advance payment.
• Same Day / Last Moment Cancellation: No Refund.
• After Vehicle Dispatch / On-Trip Cancellation: Strictly No Refund, and a minimum half-booking charge (50% of the total trip cost) will apply.

3. Car Rental (Self-Drive)

• 3 Days (72 Hours) or More Prior to Pickup: 90% Refund of the advance payment.
• 1 Day (24 to 72 Hours) Prior to Pickup: 50% Refund of the advance payment.
• Same Day / No-Show: Strictly No Refund.

4. Tour Packages

• 7 Days or More Prior to Tour Start: 90% Refund of the advance payment.
• 3 Days to 7 Days Prior to Tour Start: 50% Refund of the advance payment.
• Same Day / Less than 3 Days: No Refund (Actual hotel retention charges and vendor advance fees will apply in full).

5. Hotel Booking Assistance

• 7 Days or More Prior to Check-in: 90% Refund of the advance payment.
• 3 Days to 7 Days Prior to Check-in: 50% Refund of the advance payment.
• Same Day / Less than 3 Days / No-Show: Strictly No Refund.

- Refund Processing Timeline & Mode:

• Manual Transfer: Eligible refund amounts (after deducting applicable cancellation charges as per the above rules) are processed manually via UPI Transfer.
• UPI / QR Code Requirement: Customers must provide a valid UPI ID or QR Code to our support team to receive the refund.
• Fast Refund Timeline: Approved refunds will be processed and credited within 1 to 2 working days.

7. Customer Conduct & Platform Modifications

• Prohibited Behavior: Abusive language, misbehavior with drivers/vendors, or damaging vehicle/hotel property will result in immediate termination of service without any refund and may be reported to law enforcement authorities.
• Terms Modification: Yatra Service reserves the right to modify these Terms and Conditions at any time. The revised terms will take effect immediately upon being updated on Terms & Conditions.

8. Governing Law & Contact Information

These terms shall be governed by and construed in accordance with the laws of India. Any legal disputes or claims shall be subject to the exclusive jurisdiction of local courts in Chitrakoot, Uttar Pradesh.

Contact Us: For any questions, booking assistance, or clarification regarding these Terms & Conditions:

• Business Entity: Yatra Service Mobility & Travel (Yatra Service)
• Website: yatraservice.in
• Email: info@yatraservice.in
• Phone: +91 80090 93614