Privacy Policy

1. Introduction

Welcome to Yatra Service (yatraservice.in) (operating under the business name Yatra Service Mobility & Travel, registered via Udyam Registration). We are your trusted travel mobility and tourism platform, providing Tour Packages, Bike Rentals, Car Rental & Taxi Services, Hotel Booking Assistance, and Local Sightseeing Guides (Places to Visit).

Our Operating Model (Aggregator & Service Provider):

Yatra Service operates as an aggregator platform connecting customers with verified local travel partners, vehicle owners, hotel properties, and fleet operators. Additionally, Yatra Service directly organizes and offers select specialized tour packages and rental services as a direct service provider under its own registered partner account.
By accessing or using our website (yatraservice.in), booking our services, or interacting with our business listings, you agree to the practices described in this Privacy Policy.

Note: Are you a Travel Agent, Driver, or Fleet Partner using our YCRM platform? Please refer to our dedicated YCRM Privacy Policy on our YCRM portal.

2. Information We Collect

We collect personal information directly from you when you register on our website, request a quote, make a booking, or contact our support team.

a) Customer Information & Account Creation

• Website Signup / Account Creation: Full Name, Phone Number (verified via OTP), Email Address, and City.
• General Inquiries & Contact Forms: Name, Phone Number, Email, and message details submitted for sightseeing recommendations or trip planning.

b) Service-Specific Booking Data

• Bike & Car Rentals (Self-Drive Services): Driver’s License (DL) details and Identity Proof (such as Government-issued ID) strictly collected for identity verification, agreement execution, and vehicle safety.
• Taxi Services, Tour Packages & Hotel Booking Assistance: Primary traveler details including Name, Phone Number, Age, Gender, and optional ID proof (collected only if comfortable providing, to facilitate booking coordination).
• Important Note: For Hotel Check-ins and Taxi Pickups, original identity documents are directly verified/collected by respective hotel managements or assigned drivers as mandated by government regulations.

c) Payment Information

• We do not collect or store sensitive credit/debit card numbers or banking passwords online. Payments are handled via Cash on Delivery (COD) or Direct QR Code transfers coordinated directly through official communication channels.

d) Usage Data & Analytics

• We collect essential cookies and website analytics data (such as IP address, browser type, pages visited, and interaction heatmaps) to optimize platform performance and improve user experience.

3. How We Use Your Information

We process customer data for legitimate service delivery, fulfillment, and operational management:

• Booking Confirmation & Service Execution: To process, confirm, and coordinate your tour packages, rental vehicles, taxi rides, and hotel arrangements.
• Aggregator Dispatch & Service Fulfillment: To share necessary travel details (Name, Pickup Location, Contact Number) with assigned local partners, fleet operators, or drivers to fulfill your requested service.
• Verification & Rental Security: To verify driver eligibility, validate rental agreements, and safeguard fleet vehicles.
• Transactional Communication: To send instant booking confirmations, driver/vehicle updates, OTPs, and invoices via WhatsApp Messaging, SMS, or Email.
• Customer Support: To address customer queries, manage cancellations/refunds, and gather feedback.
• Legal Compliance: To comply with law enforcement requests, local transport regulations, and government mandates.

4. Data Sharing & Third-Party Services

We respect your privacy and never sell, rent, or trade your personal information to third-party advertisers. Data is shared strictly under the following conditions:

• Local Partners & Service Providers (Aggregator Network): Necessary booking details (Name, Phone Number, Pickup/Drop Location, Trip Time, and Traveler Proofs) are shared with the specific vendor, hotel, or driver assigned to your booking. Whether a booking is fulfilled by an independent partner or Yatra Service's direct team, the exact same privacy standards apply.
• Communication & Verification Gateways: We use WhatsApp Messaging as our primary channel for booking updates and support. SMS services are strictly used for sending transactional OTPs for website signup and login verification.
• Web Analytics & Performance Tracking: We use standard analytics tools, including Google Analytics, Google Ads Conversion Tracking, Meta (Facebook) Pixel, and heatmap tools to measure website traffic, advertisement performance, and user navigation behavior.
• Legal Authorities: We may disclose customer data to law enforcement or statutory bodies if mandated by court orders, government regulations, or to ensure public safety.

5. Cancellation & Refund Policy

We strive to keep our cancellation and refund process transparent and customer-friendly.

• Cancellation Request Process: Customers can cancel a booking directly through their Website User Dashboard or by contacting our WhatsApp Support Team. Upon receiving a cancellation request, our support team may reach out to confirm the intent and assist with the process.
• Service-Specific Cancellation Rules & Charges: Cancellation terms, free cancellation windows, and applicable cancellation charges vary based on the specific service booked (e.g., Bike Rentals, Tour Packages, Taxi Rides, or Hotels). The exact cancellation policy and fee structure for your specific booking are clearly stated on your Booking Invoice / Confirmation Voucher.
• Refund Processing & Mode:
• Eligible refund amounts (after deducting applicable cancellation charges as per the booking invoice) are processed manually.
• We will request your UPI ID or Bank Account QR Code via official support channels to initiate the transfer.
• Approved refunds are credited to your provided UPI/Bank account within 1 to 2 working days.

6. Vendor Agreement & Liability Disclaimer

• Aggregator Platform Role: Yatra Service operates strictly as an aggregator and digital booking platform connecting users with independent local service providers (vendors, vehicle owners, hotel management, and fleet operators).
• Complete Waiver of Company Liability: Yatra Service acts solely as an intermediary to facilitate bookings and does not own, inspect, or directly operate third-party vehicles or properties.
• Sole Responsibility of Service Providers / Partners: Any operational issue, service delay, vehicle breakdown, failure of service delivery, or breach of safety standards is the exclusive and sole responsibility of the respective Service Provider / Partner / Vendor.

• Accidents, Damages & Third-Party Claims: In the event of any road accident, physical injury, fatality, property loss, vehicle theft, legal violation, or monetary loss occurring during a trip, rental period, or hotel stay, the entire legal, financial, and civil liability rests completely and solely with the assigned Service Provider / Partner / Vendor.
• Zero Liability for Yatra Service: Yatra Service, its owners, and its operators explicitly disclaim all liabilities, damages, claims, or compensation demands arising from any accidents, negligence, defaults, or misconduct by third-party vendors or drivers. Users and customers agree to pursue any legal or financial claims directly against the responsible Service Provider / Vendor.

7. User Rights & Data Deletion

As a user of Yatra Service, you hold the following rights regarding your personal information:

• Access & Correction: You can request access to your personal data or ask us to update inaccurate or incomplete information.
• Account & Data Deletion: You have the right to request the permanent deletion of your website account and personal information. To submit a deletion request, please email us at info@yatraservice.in or message our support team. Valid requests will be processed within 7 days.

8. Policy Updates & Contact Information

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published on this page with a revised "Last Updated" date.

Contact Us:
If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Business Entity Name: Yatra Service Mobility & Travel - View Certificate ➡️ (Udyam Registered)
• Website: yatraservice.in
• Email: info@yatraservice.in
• Phone: +91 80090 93614
• Address: Chitrakoot, Uttar Pradesh / Madhya Pradesh, India